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5 Actions Home Care Heroes is Taking to Combat COVID-19 (Coronavirus)

The rise of the COVID-19 (Coronavirus) pandemic around the world has changed the way we operate our everyday lives, and Home Care Heroes is taking every precaution to help combat the spread of COVID-19.

The safety, health and happiness of our Members, Heroes and community is paramount to everything we do at Home Care Heroes. We also understand that companionship and emotional support is more important for our community than ever before, and therefore we have put together a comprehensive plan of action to help our community get through these challenging times together. For now, this involves the roll-out of the following immediate actions:

During a pandemic, it is recommended that you should store at least a two-week supply of food, water, medicine and prescriptions. However, this is easier said than done for many of our Members. Woolworths and Coles recently announced a new temporary initiative in all their stores, with 7am-8am now an exclusive shopping hour for the elderly and disabled people. Remember to take your Concession Card!

Home Care Heroes has set up event links for our Members to see which Heroes are available to take them and assist with their groceries. If you are a Hero who is available to assist, use the below link to add your name to the available Heroes.

1. Groceries & Supplies Support

2. The Launch of Video Bookings

Home Care Heroes is launching Video Bookings - a new way of connecting that promotes social distancing while allowing our Members and Heroes to maintain their social wellbeing and reach their goals.

Want some help with writing a resume, setting a goal or some exercise from the comfort of your own living room or just want someone to talk to? Video Bookings use FaceTime, WhatsApp Video Call, Facebook Messenger Video or Google Duo so that Members and Heroes can stay in touch with one another via video call.

3. A New Training Module at Hero Training Academy

Home Care Heroes is incorporating a new training module into our Hero Training Academy. This information is designed to more adequately equip new Heroes with ways to prevent the spread of the virus during booked hours of support, to address the anxiety our Members may be experiencing, as well as ways Heroes can help to alleviate this. This informative session is open to both Heroes and Members.

Here are just some ways Heroes can help Members during this challenging time:

  • Helping Members set up video chat. For future planning, tech-savvy Heroes can help Members during a booking to set up video chat on their laptop, tablet or phone. This will help Members keep in touch with family and friends, but this could also be used for Virtual Bookings with their Hero!
  • Teaching Members how to properly wash their hands. This includes using an adequate amount of soap, washing for at least 30 seconds, ensuring to clean hands top to bottom, between fingers and underneath nails so no area is missed.
  • Suggest Video/Virtual Bookings, especially if the Member is feeling uneasy about face-to-face contact.
  • Help Members be prepared, such as stocking up on groceries, cleaning supplies and medications, as well as speaking to their primary carer if needed.

4. Information & Precaution Checklists for Heroes & Members

Home Care Heroes is actively preparing and dispersing a wide range of information on what our Heroes and Members should be aware of during the COVID-19 pandemic.  

Precautions Checklist for Heroes and Members ahead of face-to-face bookings:

  • Keep 1.5 metres distance apart from each other, for example, when providing transport, encourage your passenger to sit in the back seat of the car.
  • Wear disposable gloves when possible, especially when cooking, cleaning or helping someone with hygiene.
  • Wear a mask if you need to get within 1.5 metres of someone, or when cooking
  • Disinfect all areas that are being used both before and after the booking, such as the car, table, laptops, phones and benchtops.
  • Avoid physical contact such as shaking hands and hugging. It’s not impolite, it’s just good hygiene! Try waving or bowing instead.
  • Regularly and thoroughly wash your hands for at least 30 seconds with soap, and use an alcohol-based sanitizer on your hands both prior to starting the booking, at intervals during the booking as well as once the booking has concluded.
  • Avoid touching your face, and remind others to do the same. Make it a game if it helps, try to catch someone touching their face!
  • Keep informed. The COVID-19 situation is changing, and therefore it is important to keep up to date on the latest developments.
  • Reduce your chances of exposure. Cook food to have at home, avoid attending large gatherings and complete your workouts at home.

COVID-19 Preparation Checklist

  • If you identify as someone who is at a higher health risk, have you communicated this with your friends, family and regular contacts? It may be best to advise them in advance so both they and you can take extra precautions.
  • Do you have 2-4 weeks’ supply of your prescription medication, any non-prescription medication you may require in this time as well as the necessary medical supplies you need?
  • Have you prepared a backup plan in case you need to be isolated at home, or if your primary carer feels unwell?
  • Have you planned alternatives to your usual routine such as online shopping, contact free grocery arrangement with a Hero and at-home exercise?
  • Do you have copies of your health records from hospitals, your GP and pharmacies stored and easily accessible?


5. Maintaining Companionship & Emotional Support

As we are all aware, pandemics are stressful times. This is especially so for our Members, who may be feeling anxious, vulnerable and concerned for their health. It is important for all of us to be aware – and that Heroes don’t cause any panic from Members, but instead encourage them and teach them how to take extra precautions. 

Social Distancing does mean physically keeping apart from each other to prevent the virus spreading, but it doesn’t mean we need to be emotionally distant. Home Care Heroes is passionate about ending loneliness, and we understand that during these challenging times this mission is more vital than ever before. By incorporating these extra measures, we can help prevent the spread of COVID-19, keep each other healthy and be there for each other, to maintain a positive state of mental health.

The COVID-19 pandemic is having a significant impact on the lives of each and every one of us, but we can beat it by working together. Follow us and keep an eye on our Facebook page, where we will be posting more updates.


What to do if you're feeling unwell

If you're feeling unwell and have symptoms of COVID-19 call your GP.  They will be able to tell you whether to attend in person.

Reporting exposure

If you or someone you have been in contact with has tested positive for COVID-19, contact Home Care Heroes immediately by calling 02 8310 7531 or emailing hello@homecareheroes.com.au

Useful links

Here are some useful links if you are looking for more information regarding COVID-19 (Coronavirus):

What is COVID-19 (Coronavirus) and what are the symptoms: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/what-you-need-to-know-about-coronavirus-covid-19#symptoms

Who is most at risk: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/what-you-need-to-know-about-coronavirus-covid-19#who-is-most-at-risk

How it spreads: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/what-you-need-to-know-about-coronavirus-covid-19#how-it-spreads

How do we prevent the spread of COVID-19: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/what-you-need-to-know-about-coronavirus-covid-19#protect-yourself-and-others

If you are concerned, if you feel unwell or have been exposed to COVID-19: Call the Coronavirus Health Information Line for advice on 1800 020 080. If you require translating or interpreting services, call 131 450.

Here When You Need Us

If you have any questions or concerns you can call us on 02 8310 7531 from 8.30am – 5.30pm, Monday-Friday.  Please call us for out of hours support options.

More Information

Home Care Heroes is considered an essential service. As a result, we continue operating as normal, helping people with 1-on-1 support safely, is our priority.

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